Refund policy

Desk Axes is not a payment processor and never handles a guest’s money. When a guest pays for their meal, that transaction is between them and the restaurant, outside the app. A guest asking for their money back is the restaurant’s decision under the restaurant’s own policy, and we have no part in it.

New stores get their first month at no charge. Nothing is owed during it and there is nothing to refund. Close the store from the Account page before it ends and you will not be billed at all.

Plans are paid in advance for a term you choose — one, three, six or twelve months. You can cancel at any time from the Account page.

Cancelling stops the next renewal. Your store keeps working until the end of the term you have already paid for, and the unused part of that term is not refunded. So a store that cancels in month two of a six-month term keeps the remaining four months rather than getting money back for them.

If you paid for a term and changed your mind before we set anything up, tell us within seven days of the payment and we will refund it in full.

A setup fee pays for work done once — building your menu, your tables, your QR codes and your branding. Once that work has been done it is not refundable. If you cancel before we have started, it is refunded in full.

Custom work is quoted and agreed in writing before it starts, usually with a downpayment. The downpayment reserves the work and covers what has already been designed and built, so it is not refundable once work is underway.

If we cancel the project, or cannot deliver what was agreed, you get back everything you have paid for the parts not delivered. If you cancel partway, you are billed for the work completed to that point and the rest is returned.

If the service is unusable for a meaningful stretch because of a fault on our side, tell us and we will put it right — normally by extending your paid period by the time you lost, or by refunding it if you would rather. This is not automatic; it needs a conversation, and we would rather have it than not.

Paid twice, or paid the wrong amount? Tell us and we will return the difference in full. There is no time limit on this one and no argument to be had — it is your money.

Email info@deskaxes.com with your store name and what you paid. We aim to answer within two working days and to send any approved refund within seven, by the same method you paid with wherever that is possible.

This is an actively developed product and this document may change. The version that applies to you is the one published when you paid. Material changes are posted on the What’s new page.

Desk Axes · Mark Jovel Cordovero
Davao City, Philippines
+63 966 227 3732 · info@deskaxes.com